[Resolved]  Kent RO — new water purifier already needs repair and inexperienced technicians who are very tardy and never finish the job!

Address:Hyderabad, Andhra Pradesh, 500033

We bought a kent pearl in january 2018.

1) the filter had to be changed twice already and the light indicator on the purifier has stopped working. The warranty for the filter happens to be 6 months. We've been asked to purchase the filter twice now, in matter of a few months. Don't recommend this product at all.
2) we've had inexperienced, unprofessional technicians assigned to us. Not only did they show up 2 - 3 days late, but they never fixed the problem and never even followed through. Their behavior was rude and generally disrespectful.

I would discourage anyone from buying this product.
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Sep 29, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2018
Kent RO Customer Care's response
Dear Madam,

As per telephonic discussion that Please share your registered contact number, machine serial number and complete address details via direct message. You may also send your details to [protected]@kent.co.in or call us at +91-[protected]

Warm Regards,
Team Kent
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