[Resolved]  Kent RO — no engineer is coming to resolve the problem despite making so many calls

Address:	Panchmahal, Gujarat, 389350
Website:	[email protected]

Sir I purchased kent grand plus mineral ro sr.no.KR[protected] and it worked well for first 04 months and after that there was no water outlet from the machine. Regarding this I made a call to the customer care so many times they simply bluffed that with in 24 to 48 hrs our engineer will visit at your house, all bluff after 08 days also no body came to attend the problem. again I called the customer care they forwarded the call to their superior who connected me to the area sales manger through conferencing and the area sales manager assured me that within 36 hours our engineer will visit, but again of no use. next day I again called customer care they gave me the number of other engineer, when I called him he asked me to the call the same person who came to install it. when I called the one who installed it I got the reply that as I am In goa for 06 days I can not come now.
when again I contacted the person whose number was given by the company he advised me to wait for 06 days. sir really the after sales service provided by the kent ro is really pathetic. I was planning to buy another kent ro but now I think I must think again, sir as my machine is under warranty no body is coming to attend it. sir kindly if they are not providing free service of machine under warranty then they must spread rumors of providing 05 years of free service.sir kindly look into the matter.