[Resolved] Kent RO — no installation done even after 1 week
W
whatsinaname14
from Bengaluru, Karnataka
Address:
Bangalore, Karnataka
I recently purchased a kent ro water purifier through amazon and it has been a week since the installation has been done. They registered my service request and assigned a technician to get the job done. The technician never picks up the call or his phone is switched off. Yesterday after calling him multiple times, he picked up the call and told me that it is not his responsibility and the customer care has given his number by mistake. I called the kent customer care and every time i call them it is considered as a new request and takes 24 - 48 hours to resolve. We have paid so much for the water purifier and we are continuing to buy bottles every day. They are unprofessional and are trying to cheat their customers. Everyday they promise that someone would install the system and i go back home early from work to find that it is all a lie.
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Nov 13, 2017
Complaint marked as Resolved
Kent RO customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2017
Kent RO Customer Care's response Dear Madam,
we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.
Warm Regards,
Team Kent
Verified Support
Oct 13, 2017
Kent RO Customer Care's response Dear Madam,
as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.
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