[Resolved] Kent RO — no proper response from kent for a defective product purchased on jan 29 2018

Jagancstp

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 603103

I have already informed kent regarding the delivery of a defective product. I have posted a complaint in this forum a few days back for the same. But there is no proper response from kent in spite of multiple emails. I have bought this water purifier since we had health issues due to water problems. I have shelled out 17000 for this purifier, but its of no use as it is a defective product. Kent has to understand the seriousness of the customer problems and reason for buying ro water purifiers.

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Mar 15, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

Kent RO Customer Care's response Dear Mr.Jagan,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Warm regards,
Team Kent

Verified Support

Mar 15, 2018

Kent RO Customer Care's response Dear Mr.Jagan,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm regards,
Team Kent