[Resolved] Kent RO — No service after repeated customer care calls
A
Abyay Maiti
from Chennai, Tamil Nadu
Address:
Gautam Buddh Nagar, Uttar Pradesh, 801103
Website:
www.kent.co.in
My kent grand+ ro is not working just giving continuous beep sound. On 10/06/2016 i called the customer care and my complaint number was[protected]. I was told that within 24 hours engineer would come and fix the problem. Till now no one has come. Everyday i call the customer care again and again and their response is "now this is registered as emergency and you will be served within 12 hours". God knows how long is this 12 hours. Today (14/06/2016) i again call them. Now they are saying there is no complaint registered with my number. That means if they can not serve the customer they just simply delete the complaint. Today they again assigned me another complaint number[protected] and again started that cycle of 24 hours!!!
Dear kent, if you can not give proper service then please do not sell your product.
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved
Kent RO customer support has been notified about the posted complaint.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.
Warm Regards,
Team Kent