[Resolved]  Kent RO — no service at all

Address:110023

I purchased a kent manual water purifier which required a change of candle agter one year. I booked my complaint in kent thrice and thrice did the executive failed to show up despite booking my complaint.

I finally had my luck on 11 nov 17 when i received a call from +91 [protected] mahamahim service executive when he called me at 08:30 pm telling me that he is coming for service. I was almost in tears but was unavailabke at home. He said he will come back in morning so i called him up at 09 am on 12 nov 17 to which executive sahab said he will come by 12.

I am still waiting with a grand welcome when he comes so that i can pay him rs.300 for his service and thank him for taking out some moments from his precious time.
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Dec 16, 2017
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2017
Kent RO Customer Care's response
Dear Mr.Mathur,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Warm regards,
Team Kent
Verified Support
Nov 15, 2017
Kent RO Customer Care's response
Dear Mr.Mathur,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm regards,
Team Kent
Complaint comments 

Comments

The 3rd party service centres they appoint are nothing short of thieves.
Riddhi Siddhi

The customer care themselves dont register complaints,

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