Kent RO — No service despite amc package purchase

Address:	Gurgaon, Haryana, 122011
Website:	www.kent.co.in

Asked for relocation services from Kent, engineer relocated but machine didn't start, beeping sound was heard. When I asked the engineer to fix it, he said it was not in his service description and his job was only re- installation. So firstly, they took a working machine and after re-location it wasn't working.

I lodged a separate query to Kent to resolve this as I was an under AMC customer. It has been 3 days since then, and I've spoken to Kent at least 6 times. Each time their customer care puts the phone on hold for 20-25 mins, and their floor managers (Mr. Pankaj) give false promises. I'm incurring daily charges of Rs. 300 for purchasing water from outside, and yet to resolution. They keep "raising requests" and giving themselves "excellent" reviews from my side while closing the irrelevant requests.