[Resolved]  Kent RO — no service under amc

Address:

Flat 602, Phase 1, GR Shreenivas, Subhash Nagar, Manipal County Road, Singasandra, Bengaluru-560068, 560068

I have been complaining since 12 days now. I have an AMC of Rs 6000 with Rain Drops Services, Bommanahalli, Bengaluru. 4 technicians have come and gone but issue is still not resolved. Issue started with tank getting only 1/10th filled and stopping. One technician (Pradeep, possibly of Kent's AMC partner - Rain Drops Services, Bommanalli, Bengaluru) came and said that the RO filter needs to be changed. He said that he will come at 3 PM the same day and change it. He never came. I had to call again. They said that they will send a technician within '48 hours' AGAIN. I HAD TO WAIT AGAIN FOR 48 HOURS. This technician by the name of 'SHIVA' mobile [protected] came but did not fix the filter, He said that it was a loose connection and left in a hurry. After he left I found that the water tasted like TAP WATER. Meaning that the issue was never fixed and the filter was indeed not working. I called the customer care again. They assigned one more complaint no. and told me to wait for 48 hours AGAIN !!! Another technician by the name of NAND KUMAR, mobile no. [protected] came without the RO filter that I told him to bring with him. He said he wanted to inspect first. He said that RO filter is broken and he will come next day and fix it. I waited till 4 PM next day and called him. He said he will come in next 30 minutes. I waited till 5 PM. Then I called him again at leat 4 times. He did not pick up. I called the customer care. They said that they have assigned a "NEW" technician and the issue will be resolved in "48 hours". So the cycle continued for 5 times lasting 10 days but the problem was never fixed!!! WHAT KIND OF SICK COMPANY IS THIS? NEVER BUY A KENT RO SYSTEM. IT IS HORRIBLE. Already wasted around Rs 10000/- on repairs.