[Resolved] Kent RO — no warranty service for kent ro filter

vikramac

from Bengaluru, Karnataka

Address:	560084
Website:	www.kent.co.in

I bought this product 3 months back with 1 year warranty (Serial number: kr[protected]). The filtering is not at all consistent and it has totally stopped now. After several complaints an engineer visited the spot and refused to do warranty service. Repeated calls to the customer care +91-[protected] has resulted in only false promises to resolve the issue.

I've decided to approach the consumer court to log a complain against the company. Please all who are facing with this issue can join me. The kind of service provided by kent is pathetic and i do not recommend anyone to go with their products.

-vikram

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Sep 20, 2017

Complaint marked as Resolved

Every time a complaint waslogged, the job was assigned to an incorrect technician in some other service area. Hence the technician always denied the service and the issue was never resolved. After notifying in this website, the issue is resolved by assigning to the correct technician. Please fix the job assignment process in the Kent system to avoid such issues again in the future.

Kent RO customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Kent RO Customer Care's response Dear Mr.Vikram,

we deeply regret the inconvenience caused.We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent

Verified Support

Sep 20, 2017

Kent RO Customer Care's response Dear Mr.Vikram,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent

Sep 20, 2017

Updated by vikramac Yes, the issue is resolved. Thanks for addressing the issue.