[Resolved] Kent RO — Non attending complaint for free servicing within warranty period

Sushant Kharche

from Ingraj Bazar, West Bengal

Address:

737103

We had purchased a Kent RO for our office at Gangtok, Sikkim. Within one year of purchase the company provides outcomes free servicing of the machine. We registered a complaint for free servicing of the machine with Kent helpline service request no.[protected] on 19.06.17, SR No.[protected] on 04.07.17. But the complaints were cancelled automatically. On calling the representative told that we have to give him travelling charges of Rs.500/- to them for attending the servicing. As we had not agreed for any payment as free servicing is offered by company the representative did not att3nd the call.
Please ask the Company for ourf ree servicing

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Aug 23, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2017

Kent RO Customer Care's response Dear Mr.Sushant,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent

Jul 15, 2017

Updated by Sushant Kharche I had received a reply from Kent on 12 th July 2017 as follows:-

Dear Customer, Greetings! Your request[protected] could not be serviced and has been CANCELLED. For any query or help, call us at [protected]. KENT

It can be seen from above that no action has been taken on my complaint and it has been closed very casually. Moreover, Kent call center called me and told me that we have to pay travelling amount to the service engineer. As he would be traveling from Siliguri, when I told that it is not my problem that Kent has no service centre at Dillon as Gangtok is the capital city, the complaint has been closed very casually the next day.

Please arrange for servicing of the machine as it is over 15 days now.

Verified Support

Jul 20, 2017

Kent RO Customer Care's response Dear Mr.Sushant,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent