[Resolved]  Kent RO — non co-operation by axis consumer services pvt ltd (authorised service franchisee of kent ro in kolkata)

Address:

Kolkata, West Bengal, 700107

Myself ramphool bairwa (Mob. Nos [protected]/[protected]) residing at flat no. C-135, customs residential complex, 179, shantiplly, kasba, kolkata-700107. I have renewed amc of my kent ro under receipt no. Acspl/serv/17-18 on 22.11.2017 through axis consumer services pvt ltd, kolkata. Expiry date of the amc is 22.11.2018. My kent ro has not been working since 04.12.2017. I registered my complaint to the axis consumer services pvt ltd, kolkata on landline no.[protected] on 05.12.2017. I also contacted several times over phone to many contact nos. Of the employees of axis consumer services pvt ltd viz, [protected], [protected], [protected] for the same. But, every time when i contacted them, they told me to wait for two days. The same thing was repeated by them (Axis consumer services pvt ltd) after every two days (That they will solve the problem within 2 days). Every time when i contacted to axis consumer services pvt ltd, they told me that why are you getting so worried, mr. Prasanjeet roy has arranged alternate water for you. But it is not the fact. They neither arranged alternate option of drinking water for me nor visited my home to check the status of ro. I also registered my complaint to the kent ro care on no. [protected] on 14.12.2017 but no response received till date. Till date i have spent more than rs. 2940/- for purchasing the fresh drinking water from market. I am very much frustrated/depressed & feeling to be cheated. Please do the needful urgently.