[Resolved]  Kent RO — Non repairing of water filter

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.kent.co.in

I have grand plus machine. I have taken amc. My registered mobile is [protected] i have been chasing for my complain which was initially made on 26th sept 2016. One engineer visited my house and did something in machine. He asked us to start the machine after two hours. We started the machine after two hours but it was not giving any water. I again complained your service station on 27 th sept 2016. Since then no one has been visited yet no one even called us recently.

Whenever, i talked to your people, i receive the same reply that complain has been registered and your complained will be attended within 24 hours. I don't know from where i should count 24 hours. Couple of time i have spoken to your supervisor as well. Again i called and got same answer, wait for 24 hours. I am puzzled whom to contact in this regard. Is really disgusting to mention that we are fed up of the services. It is really shocking that such a big company which is boosting about its product and service has such poor service. I feel very helpless.

Could you resolve my issue.

Name of owner: ankit singhal

Address

344, laxmibai nagar, new delhi-110023

Registered mobile no.: [protected]

Vinay singhal

(M) [protected]
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Nov 3, 2016
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2016
Kent RO Customer Care's response
Dear Mr.Singhal,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm regards,
Team Kent
Verified Support
Sep 30, 2016
Kent RO Customer Care's response
Dear Mr.Singhal,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm regards,
Team Kent
Complaint comments 

Comments

I been chasing for my complain which was initially made on Sunday the 18 th and no one has been visited yet.
Everyday I am talking to you people and they are saying that complain has been registered. I have spoken to your supervisor as well
Today they closed complained without any visit.
Again I called and got same answer, wait for 24 hours
Kent RO Customer Care's response, Sep 30, 2016
Verified Support
Dear Sir/madam,

we deeply regret the inconvenience caused. Please share your contact details with us at [email protected]. We will get in touch with you at the earliest.

Warm regards,
Team Kent

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