[Resolved]  Kent RO — Not happy with Kent Service

Address:

Chennai

I am not happy with Kent service team, Had lodged the complaint on 30th Jan (complaint no [protected]) for filter issue and technician Balaji came and changed the all three filters ( CR NO SP MEMBRANE 8 HIGH FLOW- 1qty, POP-FRT 550/660- 1qty, POWP-INLINE CARBON FILTER 8-1 qty ) costed rs.4000/- 1st of feb 2021 and said that minimum 1 year will come for next replacement.

As per your warranty for 3 months the filter was not working complained on 14th May 2021 under warranty period but the technician Dhuwaragesh came and cleaned the filter and left. I told him that it was not filtering properly but he told me it will work from now on. He did not change the filter.

Next complaint made on 6th july for not filtering water again technician came and cleaned the filter and left.

Next complaint made on 23rd july again filter issue and technician cleaned the filter and left without changing the new filter.

Next complaint made on 7th Aug for the same issue of not filtering, 9th technician Balaji came and said that to change all three filter with cost 4000/-+,

In this case why the technician did not change my three filters when the 1st filter issue arrived on 14th may while under warranty.