[Resolved] Kent RO — not proper service

PREMKUMAR UNNITAN

from Chennai, Tamil Nadu

Address:

B-402, G.N. Residency, Vijay Park, Mira Road East, Thane 401107, Phone no. 9619208538, 401107

I have registered problem with Kent RO via calling on their customer care number on Friday about leakage from Tank. They have sent a technician on Saturday 01/06/2019. He has told us that there is any issue in all filters which have been blocked because of which motor / pump is not working. So he has changed all filters worth Rs. 4600. Now after 2 days, same problem appears today i.e. 04/06/2019. I have called Kent RO registered a complain. But response is "jo karke gaya wohi solve karega yeh issue". So i have called same technician, he has come and inspected again. And now he is telling motor/pump needs to replace for same issue which I have registered on friday. So, its clear case of fraud by Kent RO and its technician.

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Jul 24, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Verified Support

Jun 07, 2019

Kent RO Customer Care's response Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent