| Address: | New Delhi, Delhi, 110005 | | Website: | www.kent.co.in |
I purchased a Kent Grand + MRO water purifier (KR[protected] for {Vasudha with registered number [protected]} appliance after an year or so the water taste changed so I called up the helper to get it checked ... he asked to change the parts of filter . I agreed, I paid in full and get it replaced. Now, just after 15 days, water purifier not working I called up the customer care ... got the replies like I will be charged for the service and it is been two days they have not sent any mechanic to get water purifier checked. They are saying the servers are down would not be possible to send mechanic and asking me to hold the phone line for long.
PATHETIC SERVICE :
reason # 1. customer care not toll free
reason # 2 . They want service charge even if it there own fault.
reason # 3. Service is really bad, they are just bothered about their money making schemes . they force consumer to buy AMC then in return provide worst service.
I WANT ALL THE KENT USERS WHO ARE NOT HAPPY WITH THE SERVICE PROVIDED SHOULD UNITE AND FIGHT FOR THIS FRUAD COMPANY . Was this information helpful? | 
As per your telephonic confirmation, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.
Warm regards,
Team Kent