Kent RO — Not Replacing Motors During Warranty Period

Sep 24, 2014

Updated by Shashank Suresh Hello my name is Shashank and I live in Chennai. I am registering a complaint on KENT RO for their negligence over their product service and assistance. I bought a new KENT TO purifier and within 8 months, the motor has got repaired. I have been calling the service center in Chennai for the past 2 months and they have been giving me all sorts of reasons on replacing the motor. It is also informed to me that there are no spare motors in their warehouse. I have been patiently waiting for 2 months buying water cans from a private dealer to manager my needs. The original motor was taken for repair and they are now saying that it will take another month to get it back from Delhi. I am not sure how such a big company who can afford to have actresses in their adds and fool people like me. I am totally disappointed with their service and their lethargic behaviour over their customers.I hope some action is taken on them at the earliest so that they do not fool more people. Thanks Shashank +91 [protected]

Nov 22, 2014

Updated by Shashank Suresh This is the worst company ever to buy things from. Even after complaining in consumer court, they have taken no action what-so-ever. This not only shows how lethargic they are, but also shows how easy they take the customers. NEVER EVER BUY KENT RO!

My motor has still not been replaced for almost 9 months. If I do not get my money reimbursed am taking this to the next level.

Thanks
Shashank
[protected]