Kent RO — Not working (Defective product)

Neha Nagpal

from Mumbai, Maharashtra

Address:	110095
Website:	www.kent-ro-service-center.in

I have kent Ro Grand+ machine number - KR[protected] model kent grand + mro.
I purchased it last year @16 K and since then I am facing lot of issues with this product.Every other month some or the other problem happens and we have to call for service.
The RO stops working completely. Technician said that there is some internal hardware issue, The service man changes that electric component and Filters and the story repeats again.

When i called the customer care and explain my problem, he advised me to visit the dealer. When i visited the dealer, they advise that KENT will help you and you have to call the customer care. I am not sure who will resolve the issue.

Overall i am not happy with the product & services and would not recommend anyone for KENT. I would request for replacement of the machine.

Neha Nagpal
Ph no - [protected]
Registered ph no - [protected]

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Kent RO customer support has been notified about the posted complaint.

Jun 22, 2016

Updated by Neha Nagpal I have contacted kent customer service more than thrice but no one is ready to help the client.
Under the warranty period, KENT technician informed us that there is some internal hardware issue with the product that is the reason it stops working again and again.
The company gives a warranty for a year but when a customer is facing issue with the product then the customer service will give you number of reasons. They only want the customer to take the annual maintenance service.

The point is when the company is not able to resolve the problem in the warranty period then why are they asking me to take the annual maintenance service.

I would request the KENT team to please look into the the matter. I am not happy with the product & services and would not recommend anyone for KENT. I would request for replacement of the machine as the product is defective.

Neha Nagpal
Ph no - [protected]
Registered ph no - [protected]

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Comments

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Neha,

We deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Regards
Team Kent

Neha Nagpal

from Mumbai, Maharashtra

No One has ever called to resolve the issue.
I must say that poor after sale service. I will never recommend KENT to anyone because i have experienced the worst customer service. Fake warranty and fake promises given to the client at the time of sale.