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Kent RO — One year old Kent ACE LITE 2020 fell from wall and broke today

I has purchased a Kent ACE LITE 2020 in october 2020
to my surprise the machine fell from the wall this noon, on its own.
Luckily no one was hurt by God grace.
But the machine has broken into parts.
One plastic part is still on the wall which shows the parhelic quality as maintained by the company.
I want the damage control and replacement at an earliest.

KR[protected]
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Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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