[Resolved] Kent RO — One year old kent not working properly

MadhuriMahajan

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 421301
Website:	www.consumercomplaints.in

We purchased a new peace ro uv for rs. 15500 in april 2016. Local engineer came for service of my ro and ask me to change candle set as ro is installed one year back. He installed new pump set for rs. 2700 plus 300 service charge on 26.06.2017.
Before that in december 2016 we did.a.servicing for air lock in purifier
Now that person is telling me to take a 6500 MC for whole year as any time RO or UV will stop workingor do a 2000 rs MC for any electronic circuit failure or device get currupted. This is something really not acceptable.
For a machine worth 15000 why should we pay 6500 per year for maintenance.
We are very disappointed by kent product
We will not recommend it to any other people.

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Aug 9, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

Kent RO Customer Care's response Dear Ms.Madhuri,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in We will get in touch with you at the earliest.

Warm Regards,
Team Kent