[Resolved]  Kent RO — Pathetic Customer Service

Address:

Pune, Maharashtra

A person called Dilip Kamble, who came through Global Distributors in Pune initially had been servicing my Kent RO since last 2 years. Since it seemed he is changing parts unnecessarily & charging us a hefty amount we decided to go for the AMC, which was suggested by him. He took the AMC amount of Rs.3500 & is absconding since then. When I logged a complaint, somebody called me from Kent & I was told the center in question is not an authorised service center of Kent & they can't do anything about it. Now my question is how do the customer know which is real & which is not. It is a pity that Kent is not owning up this problem & taking the responsibility. The person came through an authorised service center & if now he has moved out of it & faking himself as from a Kent authorised service center, then how will the customer know. If a fraud is going on in the name of "Kent" then Kent has to take action & solve the issue, the reputation of Kent is at stake here. I went through online complaints logged against Kent & found loads of similar such issues which customers are facing. It is high time Kent understand through what predicament the customers are going throug & take this up . The details of the service center is - Aqua Care, contact person is Dilip Kamble ([protected]/[protected]).