[Resolved] Kent RO — Pathetic service coupled with false promises

SagarSip

Address:

560043

I have been requesting kent folks to come and repair my kent ro xl+ machine. Initially, two different so-called technicians came, suggested to change a part each time, took money and went off. The machine still wasn't working properly. 3 more times different technicians came in, did god only knows what, and the machine is still not working! Complaining with kent ro contact center, a promise comes in very easy each time that they will send someone in 48 hours. It's been 2 months now and don't know clock at kent is stopped or they follow a completely different time-frame!
I'm so disgusted with this product and top it all their attitude and service!
If there is someone at kent seriously interested in customers, please call me on[protected].

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Aug 6, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2017

Kent RO Customer Care's response Dear Mr.Patel,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent

Jun 18, 2017

Updated by SagarSip 3 days gone, a few calls received, alas! no resolution in sight.. seems all very disconnected enquiries and all hollow promises.. Not sure if I still need to expect any action towards resolution from Kent folks...!!

Verified Support

Jul 03, 2017

Kent RO Customer Care's response Dear Mr.Patel,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent