[Resolved]  Kent RO — pathetic service of kent ro

Address:560067

Pathetic/unprofessional service against my complaint id [protected]. The service technician came and replaced the main ro filter and charged inr3100. I had checked with him time and again that we will not need the service if any other parts needs to be changed and he assured that thee is no other damage. I had asked him not to change any spare part as i was not sure if this will sustain even for a week.

Yesterday there was again a damage and while the service technician again came and told another part damage which will cost 2500. This is cheating/unprofessional behavior from the service technician and really bad customer support. I am going to scrap the product and shout it loud never to buy a kent product. Needs resolution on this. I need complete refund of my money vested in the first servicing.
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Dec 21, 2019
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2019
Kent RO Customer Care's response
Dear Ma'am,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent
Verified Support
Nov 19, 2019
Kent RO Customer Care's response
Dear Sir,

As per update received from our service team your ticket has been closed.

Regards,
Team Kent
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