[Resolved] Kent RO — pending complaint for last 4 months.

D nandan

from Barpeta Road, Assam

Address:

Sivasagar, Assam, 785640

Every time the kent staff visits, he will be with excuse of part out of stock & assurance to rectify the problem in a week. I find booked complaint to be closed or cancelled without any consent. Follow up or feedback/complaint on phone - one after another - all is in vain.
My machine was on carbon filter bypass for last 4 months, then uv bypass for last 2 months & worst now is - for last two week pump as well has gone.

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Dec 20, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2017

Kent RO Customer Care's response Dear Mr.Nandan,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

Verified Support

Nov 18, 2017

Kent RO Customer Care's response Dear Mr.Nandan,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent