[Resolved] Kent RO — poor ineffective servicing of kent ro
This is to inform that our kent ro whose each and every part was changed by the kent agent on 01.02.2020 and total expenditure was rs. 7685. Further, we faced difficulty in the amount of water getting filtered and kent ro agent visited and we had to pay rs. 250 for change of the defective part as stated by your agent in month of april 2020. But now, though, not even months have been passed our ro has again stopped working.
This is actually very bad that even after paying rs. 8000 (Approx), we customers have to face problem in case of product of a leading company.
Kindly look into the matter and resolve the same and surely that too free of cost since we had already paid a humongous amount for the repair work and further repairment in the month of april. This continuous talking with kent agents for the same thing after a month or more is reflecting inefficient and unprofessional agents of kent ro and for that customers remain at the position of wasting their hard earned money.
I hope that the issue get resolved quickly and free of cost, since we had already paid/wasted a lot of money over this.
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May 15, 2020Complaint marked as Resolved
Extremely sorry from my part for the stated complaint since the tap connection was off for the RO supply resulting is no output of cleaned water. Though, the RO agent is very polite and servicing the RO efficiently. Thanking you Regards Varsha Singh
May 14, 2020
Kent RO customer support has been notified about the posted complaint.
May 15, 2020Kent RO Customer Care's response Dear Customer,
We sincerely regret the inconvenience faced by you.Your case id is[protected]. Our team will update on this concern.
May 18, 2020Kent RO Customer Care's response Dear Customer,
As per your confirmation that your concerns have been addressed & the issue is resolved now. Thank you for your support.Please feel free to contact us in case you need any further assistance.
Regards, team Kent
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