Kent RO — Poor Quality Filetrs

Address:

Hyderabad, Andhra Pradesh

Poor quality of filters and Uneconomical maintenance I had purchased a KENT mineral RO Water Purifier last year from Spacenet DTH Services (Kent authorized services franchise), Hyderabad ( Serial No. KR[protected] and installed in the month of May, 2013. Servicing of this RO Filter was done on 24.08.14 and service charges of Rs.350/- was paid by me because I forgot to have free service within one year. Even after servicing it was giving trouble and within a month. On 20.09.2014, filters were changed at the cost of Rs. 800/-. After changing the filters it again started giving troubles and in the month of October it was suggested to change the RO membrane at a cost of Rs. 2500/- with service charges of Rs. 350/- at a total cost of Rs. 2850/- . With this expenditure I paid an amount of Rs. 4350/- on this Kent water purifier in less than 1 ½ year of service. After going through service Booklet, I found that RO membrane should be replaced once in two years to operate at its best. As RO membrane got defective in less than two years. Total amount of replace met that is Rs 2850/- should be refunded to me. Again in the month of March 15, just after less than 6 months the filter started giving trouble. Service Engineer visited and replaced the filter candle and charged Rs. 1350/-including Rs 350/- as service charge.It seams that this item is having some manufacturing defect.Neither supplier nor service center is helping in this regard. This KENT RO water purifier has become a money eating device for me.Now, I am regretting my decision to purchase this new purifier because this brand new purifier is demanding so much of money in its maintenance. I do not know what will happen after some years. (though my colony people are replacing once in four/five years), There is no system of replying to the complain in their feedback portal. This KENT RO water purifier has become a money eating device for me.Now, I am regretting my decision to purchase this new purifier because this brand new purifier is demanding so much of money in its maintenance. I do not know what will happen after some years. (though my colony people are replacing once in four/five years), There is no system of replying to the complain in their feedback portal. Moreover, in my colony good drinking water is supplied and people are replacing the RO membrane in four to five years. For a nuclear family of Two Adult and Two Children replacement of RO membrane within a short period about one year is ridiculous Previously, I was having Aqua Guard purifier which was not a money eating device and I remained satisfied with that for more than 10 years even without replacing the UV lamp that is still working well.