[Resolved] Kent RO — Poor quality ro water purifier supplied to me

Joseph Mkumar

from Siwan, Bihar

Address:

600113

My kent ro (1.5 to 2 years old) is giving beeps when switched on, water flows in slow droplets and taste of water is not so good. This was the complaint. The technician who came didn't even open the machine to check, but straight away said the membrane is'gone', all the filters are'gone' and gave an estimate of rs4000.

When i bought the machine for rs16000 do you expect me to pay 25% of the machine cost in repairing it? Is this the quality of ro you manufacture and then advertise half page in the newspaper?

I can get the filters replaced at a nominal cost amounting to rs1000 or so but not rs4000. I'd rather buy some other brand of better quality and get warranty on the same.

I have written to kent service centre mail id but received no response thus far. Please revert immediately

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Dec 17, 2016

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

Kent RO Customer Care's response Dear Sir,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
team Kent

Verified Support

Nov 16, 2016

Kent RO Customer Care's response Dear Sir,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
team Kent