| Address: D074 DLF NEW TOWN HEIGHTS sector 91 gurugram |
Dear Kent RO Customer Support,
I am writing to express my dissatisfaction with the service carried out on my Kent RO system on 23rd May 2025. The technician replaced all five filters and charged me ₹7, 500, including one year AMC. However, the quality of service was extremely poor.
The technician completed the job in a hurry, did not demonstrate proper water discharge from the filters, and left without verifying the output. I trusted the service but to my surprise, I am now getting less than half a liter of water, which is unacceptable after such an expensive service. I was abroad immediately after the service and have returned only recently, hence the delay in lodging this complaint.
This situation is extremely disappointing, especially given the AMC. I request you to urgently send a qualified technician to inspect and rectify the issue without any further charge.
Please take this complaint seriously and treat it as urgent. I expect a prompt resolution.
Sincerely,
Arun Kumar Mehta
D 074 New town heights
sector 91 Gurugram, 122505 (Haryana)
Mobile: [protected] Was this information helpful? | 
We apologize for the inconvenience caused to you. Kindly share your service invoice snapshot so that we can help you better.
For further assistance kindly contact to our Kent customer care helpline number [protected].
Now we are available on whats app also, just type Hi, on our customer care number- [protected] for easy registration, service request, new installation and product demo request
Thanks & Regards,
Customer Care Team.
Kent RO Systems Limited.
Call us +91 [protected].
You can use our Service Portal (https://www.kent.co.in/kentservice/) to raise service request online.