[Resolved] Kent RO — Poor service and cheating attitude of service person

Gorar

from Hyderabad, Telangana

Address:

Kolkata, West Bengal, 700030

Dear sir/ madam,
I have purchase a water filter from kent on 13.06.15 and the warranted period of the m/c was upto 13.06.2016. Once in dec 2015 we called their service person as the machine was making noise. That time there service person told me that there are lot of duplicate and inferior part in iron filter and gave us an estimate of rs. 5000.00 for yearly maintenance charge. We denied and complain to kent office and next week that same person came and repaired the m/c.

There was no free service all through the year until on 17th sep i received a call from their authorised service center that they want to do free service. Today the service person came to my house for free service and demanding rs. 1400.00 for spare part change. I am suppose to get free replacement of spare parts during warantee period and the service person came after covering warantee period and demanding spare cost. I thin that this is a pure cheating case and i will pursue through consumer forum now.
Regards.
Kamalesh rakshit.

Was this information helpful?

No (0)

Yes (0)

Oct 31, 2016

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2016

Kent RO Customer Care's response Dear Mr.Rakshit,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm regards,
Team Kent

Verified Support

Sep 29, 2016

Kent RO Customer Care's response Dear Mr.Rakshit,

as per telephonic discussion, your ro system is working now. We have forwarded your valuable feedback to our concerned department. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm regards,
Team Kent