[Resolved] Kent RO — poor service delivery and customer harassment

Suvashri Sasmal

from Kolkata, West Bengal

Address:

700152

This is for your information that on 25/7/28 one Kent Pearl was installed Sl.no. KR[protected] and on 27/7/18 it stopped working. And after lodging a complaint an technician came an answered "electrical gadget anything can happen any time" then how does these poor quality material passes your quality check. Now after replacing the malfunctioning part they said me to call to customer care for an OTP and the customer care said no OTP can be send as because it was done through the dealer. Now the situation is the technician said if no OTP comes I have to pay for the parts!!!. Dear Kent people do you think it's a matter of joke. Either resolve this matter as soon as possible. Otherwise I have option left to complaint to consumer forum because over this 6 days of experience with Kent I can't rely on you for even 1 year of warranty period. take away your machine and refund ba ka my money

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Aug 31, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Kent RO Customer Care's response Dear Madam,

We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. We are looking into it with a promise to resolve this quickly.

Warm Regards,
Team Kent

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Comments

nkhanna

from Bengaluru, Karnataka

Same case with me. On 29th July I called the service centre to get the RO serviced. The technician who came and checked said that the RO was working fine, the purity of water was fine. Still he said that the recommended time period of replacing the filter is 12 months. We got the filters replaced for 2800Rs. After replacing he said everything was working fine. Right after he left in 15 mins the RO started leaking. We filed a complaint with case number [protected]. Technician came today 31st July at 6:00pm. First he asked us if we had AMC, after that he said membrane is broken. And said he will charge 6000Rs for it. He was laughing and mocking us. He even told that replacing other filters has caused the membrane filter to fail; and everything or nothing should have been replaced. But it was earlier technician who said that membrane filter is not to be replaced but recommended replacing other 4 filters. I think it is all random and some money minting scheme of Kent. We called up the Dynamic RO service and told that the technician is making fool o[censored]s. They didn't respond and said are busy and will call later. Nothing has happened and proper functioning is broken because we went for regular servicing