[Resolved] Kent RO — poor service kent ro

[Resolved] Kent RO — poor service kent ro

M miteshkarkera from Hyderabad, Telangana

I had bought kent ro almost 2.5 yrs back with si no kr[protected] & service engg mr kiran kumar _ [protected] (Udupi karnataka) has informed that he had registered my details witk kent. Last month i had called him for routine service & after service there was a gradual increase of abnormal sound from pump motor & water taste has become horrible I had informed the service engg again & after inspection he informed that motor got damged & it would cost 3700 How come the motor got damaged after service? I had contacted customer care & they informed that the my kent is not registered yet.. This is strange & a serious lapse of the process.. Why should i pay for motor damaged which has come after service & before that kent was working fine Was this information helpful? No (0) Yes (0)
Jun 30, 2018 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support May 23, 2018 Kent RO Customer Care's response Dear Sir, we deeply regret the inconvenience caused. We're forwarding your concern for further processing & will respond with an update soon. Warm regards, Team Kent Verified Support May 30, 2018 Kent RO Customer Care's response Dear Sir, We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Warm regards, Team Kent May 30, 2018 Updated by miteshkarkera I got a call from kent & as i was busy i asked them to call me in the evening... I have not received any call later & they have closed it
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miteshkarkera

from Hyderabad, Telangana

Today kent service engineer visited again..he informed that along with Kent motor SMPS is also damaged...how can both get damaged simultaneously...if that is the case why he didnt inform us during earlier inspection & said only motor is damaged& woul take 10 days for new motor replacement ..I think service engg is taking us for a ride