[Resolved]  Kent RO — poor service of kent ro

Address:

Gurgaon, Haryana, 122101

I purchased kent ro on mar, 2017 & installed on 28-mar-2017. I logged complaint on 12-sep-17 that filtered water is not good & has bubbles & greasy layer. The technician visited but didnt not resolve the issue & closed the complaint without asking us. On 13-sep, i again logged complaint for same problem. The technician visited & didnt resolve the issue. He mentioned that he would come next day. I kept waiting for him and called kent ro again on 23-sep-17. They told me that my ticket is open and technician will visit. No technician visited and they closed the complaint on 24-sep-17. On 3-oct-17, i again raised complaint for same problem. The technician visited and changed water filter. He also introduced a new issue that the filter started vibrating & making noise while filtering water. I asked him to resolve it but he didn’t agree that it is an issue. I asked him that i want to talk to his manager & he connected me to branch manager, islampur branch, gurgaon – 122101. I taked to branch manager. He was not ready to listen my issue & insisted that his technician didn’t introduce the issue and i will have to pay charges of water filter as the warranty got expired on 28-sep-2017. I told him that the filter got changed for the issue which i raised on 12-sep & that time filter was under warranty but he didn’t agree to me. I told him that this is not acceptable & i want to escalate this & he started talking very rudely. This kind of customer service is not expected from reputed company like kent.