[Resolved]  Kent RO — poor service provided by kent r o by sending untrained engineer s

Address:

KENT RO Systems Ltd. E 6,7 & 8, Sector-59 Noida 201309, Uttar Pradesh, India Phone : +91-120-3075000, Muzaffarnagar, Uttar Pradesh, 251001

I purchased Kent pearl ro 3 year back. In this January i recived calls from Kent service centre and they told me that sir you need to change your Kent to filters and to change them out engineer will visit. There so called engineer who had no knowledge changed the filter, but soon due his mis reinstallation of to it's start leaking which resulted into the damages of smps.
Again I registered my complaint for which again an engineer came on 2nd of June and replace the smps with charge of RS but he had no idea about tha place of the leakage again after the next day of his visit to started licking again. I registered my complaint again and he visited again and told that now motor has been damage . I said that it's your problem I won't pay this time for this as it's all happened because of wrong installation and bad services due to tha lack of your knowledge but he deny to provide any service. And returned back without resolving the issue.

It's around a month since than and nobody came to resolve the problem even after my many time registered compaint to them.its simply the harassment of the consumer to mint Monday again and again from their engineer s and their faulty products.

There are so many rules and regulations for the consumer right but these sort of incident are self explanatory that these big companies do not care about their customers and they are in their misconception that they have full right to harass any of their customers without any glitch.

Regards - Dilbagh Singh
Contact detail - [protected]