[Resolved]  Kent RO — poor service rendered in reinstall of my ro in ranchi by your vendor saghir ahmad

Address:Ranchi, Jharkhand, 834002
Website:through phone of your company

Kindly treat this as formal complaint about the poor service rendered by your company on various occasion in the past. The most recent recent service which has not met with our expectations on 30th april 2018.
I have changed my flat from flat no. 3b, of 3rd floor to 4a of 4th floor in zubaida enclave, rahmat colony doranda ranchi 834002. I booked online for reinstalation of my ro in april 30, 2018.
Company has sent mr. Saghir ahmad on 30 april 2018. Who reinstalled my ro in haste. He didn't checked tds or connection etc as there was no power and it was 6:30 pm.
The taste of water is not good & there is a leakage in pipe in joint. Tds to be set which is not done by mr. Saghir.
I called mr. Saghir many a time but no response.
We are disappointed from the services rendered by your company.
Who will sort out my problem.
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Jun 19, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
May 15, 2018
Kent RO Customer Care's response
Dear Sir,

we deeply regret the inconvenience caused. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent
Verified Support
May 16, 2018
Kent RO Customer Care's response
Dear Sir,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent
Complaint comments 

Comments

Dear Sir,
Kindly treat this as formal complaint about the poor service rendered by your company on various occasion in the past. The most recent recent service which has not met with our expectations on 30th April 2018.
I Suhail Akhter have changed my flat from Flat no. 3B, of 3rd floor to 4A of 4th floor in Zubaida enclave, Rahmat Colony Doranda RANCHI 834002.I booked online for reinstalation of my RO in April 30, 2018.
Company has sent Mr. SAGHIR AHMAD having his contract no. [protected] on 30 April 2018.who reinstalled my RO in haste. He didn't checked TDS or connection etc as there was no power and it was 6:30 pm.
The taste of water is not good & there is a leakage in pipe in joint. TDS to be set which is not done by Mr. Saghir.
I called Mr. SAGHIR many a time but no response.
We are disappointed from the services rendered by your company.
Who will sort out my problem.
To resolve the problem, we would appreciate your actions.
We look forward to receive an explanation by phone & my contact number is [protected].
Regards,
Suhail Akhter
Kent RO Customer Care's response, May 15, 2018
Verified Support
Dear Sir,

we deeply regret the inconvenience caused. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

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