[Resolved] Kent RO — Poor Service Support by Kent RO

Colonel Chandok

from Gurugram, Haryana

Jun 6, 2021

Address:

Gurgaon

I have taken AMC from Kent but find Service support very poor and no monitoring of open complaints by customer care.
I had placed complaint on 05 Jun at about 10 AM. Request number [protected] and Shiv Kumar assigned. I spoke to him in morning and he confirmed for 5:00 pm. When he did not come I called him after 6 pm only to be told by him he was going home and would come positively by 10:30 AM next day. When he did not come after 11:30 am I called customer care only to be told they would escalate. Now I learn that complaint given to a different person called Hemant and when I spoke to him after 1:00 PM on 06 Jun he says he will come in evening.
It is surprising that it is taking more than 2 days to resolve complaint concerning critical item like drinking water and that too of Kent Customers who have taken AMC.

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May 20, 2022

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Jun 07, 2021

Updated by Colonel Chandok 07 Jun 2021 is the third day since complaint raised, but no one has come to even see problem. I am buying water daily as Kent RO is not working and the complaint not being attended. Daily complaint is transferred to a new technician who treats it like a fresh complaint and does not attend. Messages came that on 05 Jun at 10:46 AM complaint given to Shiv Kumar[protected]...on 06 Jun at 10:19 AM given to Hemant[protected] ...on 06 Jun at 1:09 PM given to Mahesh[protected]. Complaint raised on 05 Jun and today is 07 Jun, but still no one has come to attend complaint. This is after speaking to each technician and multiple requests at Customer care of Kent.