[Resolved] Kent RO — problem not rectified after many service visits

ykshrivastava

Address:

247667

Dear Sir/Madam
After replacement of all filters of kent purifier, water test was not achieved as before replacement dt.17/10/2017, may be filters are not correct.

On 13th'Dec.2017 Chock of my Kent Water Purifiers Sl no.KR[protected] has been replaced with new one.After replacement I am facing problem of off-on-off-on every minutes after 15 minutes to switch on. After 13th'Dec, 2017 I have made complains four times but complains have closed without any visit of engineer/technician. Case ID [protected]/30/12/2017, [protected]/28/12/2017, [protected]/26/12/2017, [protected]/20/12/2017
Me and my family is suffering due to hopeless services. And due to this I am purchasing mineral water and it is cost to me, after keeping kent water purifier and paying Rs.6555.00 on service within two months.
Regards,
Y K Shrivastava

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Mar 6, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2018

Kent RO Customer Care's response Dear Mr.Shrivastava,

We are sorry for the unpleasant experience you had. Our service team will get in touch with you shortly with an update on this concern.

Warm Regards,
Team Kent

Verified Support

Feb 01, 2018

Kent RO Customer Care's response Dear Mr.Shrivastava,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent