[Resolved] Kent RO — product fall from wall: poor installation

pawan2302

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226010

I, Pawan Kumar Singh purchased KENT GRAND with serial no. KR[protected].

It was installed on 4th Mar2018, I gave the request for reinstallation due to room shifting on 24th Aug2018 but at this time guy had not installed my machine properly and it falls from the wall due to bad installation.

My product is damaged due to your bad service.

Today they came and charging me for the damage, Please help me in this regards

+3 photos

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Jan 5, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Kent RO Customer Care's response Dear Sir,

We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. We are looking into it with a promise to resolve this quickly.

Warm regards,
Team Kent