Kent RO — Product filter not replaced under warranty

Address:

UG 002 95E Bharat residency sector 15 part 2 chandan nagar gurgaon

I bought Kent RO on 26/07/2022 . I raised a complaint on 26/07/2023 regarding continous beep in RO. Technician came on the same day and didnt replace the filters but only told that filters are blocked and he will replace it afterwards as the same does not require replacement. Technician who attended was Hemant-[protected] case no[protected].
Again I raised complaint on 07/08/2023 complaint no[protected]vwhen the RO unit got completely shutdown. The same technician visited and said now filter needs replacement and was told expenditure of Rs 5000. I have even talked to area manager Mr. Dharmendra. But they all seem to be corrupt.

It may please be noted that my unit was under warranty on day 1 on my complaint whereas the filters didnt got replaced at that time.

This is really not expected from such a big organization.