[Resolved]  Kent RO — Product not working

Address:	560043
Website:	www.kent.co.in

First of all, I want to highlight the incompetency of the customer service center. They give option to select language, and even after choosing English, the executive does not speak or understand anything other than hindi. I have made a total of 8 calls regarding same complaint, and non of them even understood the nature of complaint. One executive even told us to go deal with the issue from where we bought the machine and it is not their problem.

Second, I want to mention the arrogance & trickery of the technicians that have come home. A total of 5 technicians have come home, including the one during installation. the sensor clearly is in red, indicating the water is not fit for drinking, and they have all told it is fine, just use the filter as such. the person who installed the filter did not even care to check water pressure in the inlet and the next day the machine was leaking bucket loads of water. from that time they have said some sensor is not working, they will go back n contact office, and later in they day we get message saying the complaint is rectified and closed.

We have paid INR 22, 000; and bought a machine, which has not worked even for a single day. As per the monitor on the machine, it is giving water with no minerals, i.e, distilled water. if it is a fault with the sensor, then we do not even know if it is filtering anything at all.

Kent is clearly not bothered about rectifying the issue, probably waiting for the warranty to get over, so that they can charge us for the mistake of theirs. We want strict legal action to be taken against such cheating; and will be going to consumer forum also.

Product serial no: KR[protected]
Purchse Date: 16th October 2016
Registered Name: Beatrice Sylverter