[Resolved] Kent RO — promises not fulfilled under amc

rrsinha12

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400607
Website:	Kent.co.in

Company's local service center pushed us to buy annual maintenance contract for water filter. We went for comprehensive amc after paying rs 6000+. Now our filter is down for last 3 days and this requires putting new motor and a couple of filter membrane. Service engineer closed the complaint without addressing issues and now being delayed further services. Not at all happy with company's approach for customer complaint. Really pathetic service. All concerned about amc money and not taking care of concerns.

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Sep 29, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. We are looking into it with a promise to resolve it quickly.

Warm Regards,
Team Kent

Verified Support

Aug 22, 2018

Kent RO Customer Care's response Dear Sir,

As per your telephonic confirmation that your concerns have been addressed & the issue is resolved now. Thank you for your support.Please feel free to contact us in case you need any further assistance.

Warm Regards,
Team Kent