[Resolved]  Kent RO — Purifier damaged with in 3 months

Address:

Hyderabad, Andhra Pradesh, 500049

I purchased a kent purifier worth 16000, with in 2month of purifier parts were damaged (I guess motor) and service person replaced it. After fixing the issue the same problem was repeated. Now i am facing the same problem again. Service team saying we have to pay for the parts and they mentioned it is for one year warranty. But now telling warranty is only for six months. Apart from that my concerns arr below.

1. With in 6 months of time how a product is damaged 3 times and others are working good. That means i didn't a proper product. We are only 2 peoples using this.
2. I heard something like in our are sand content is more, so you are facing the issue if it is the case why didn't mentioned when buying. That means to increase the sales you are hiding information (I. E cheating customers).

So i need proper explanation for