[Resolved] Kent Ro — purifier is not working properly

 
1 Review
Agra, Agra District, Uttar Pradesh, India
 Vartika Garg on Feb 19, 2019
There is extra costs which has to pay every month for pre filter and it is only to say it is option but it is become mandatory to avoid higher charges.. Company is very smart and found a best way to cheat their customers... U purchase purifier once and pay lots of money for it even it is under warranty..

I was not aware from it even no one. Customer care and no one helps instead to say only sorry. What i did with sorry..

Should i throw my hard earned money in dustbin. Or what to do...
Complaint marked as Resolved Mar 23, 2019

Complaint Status


[Feb 19, 2019] Kent RO customer support has been notified about the posted complaint.
Verified Support
Kent RO Customer Care's response, Feb 19, 2019
Dear Ma'am,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent
Verified Support
Kent RO Customer Care's response, Feb 20, 2019
Dear Ma'am,

As per update received from our service team your ticket has been closed.

Regards
Team Kent
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    Kent Ro - purifier is not working properly