Kent RO — putting used components and looting customer in the name of genuine spare

Address:

Noida

It's not a complaint about the product but the way kent asp cheats its customer by putting used components and looting customer in the name of genuine spare.

In july 2020, water leakage was observed in the top compartment for which i called your asp and reported the issue. The next day engineer visited and he informed me that there is an issue with some pcb part/fuse (Not sure about the exact part description) and returned back saying the part is not in stock and will inform me after receiving this part. Surprisingly he did not explain anything on the water leakage issue.

The next day a new engineer visited and he changed the whole story by concluding that the problem is with the membrane, pcb, and one more part and the total estimate of the repair informed was 4770/- inr. Surprisingly he also did not explain anything about the water leakage issue. I asked him to find out the root cause of the water leakage issue but he closed the argument saying this much leakage is normal and it would not affect the working of the purifier. I told him that since i am paying almost 5000/- inr for this repair so make sure that you have resolved the issue otherwise it may lead to bigger damage to other costly parts for this he replied to turn off the purifier when the tank is about to fill. I believe the kent ro purifier uses a solenoid valve for this purpose, but since he is your asp so i believed him and followed his instruction.

Now from last monday onwards, i had started observing that the water leakage has increased and the purifier is taking almost 7~8 hrs for filling the tank.

I find it abnormal so reported this to your asp this morning. The engineer visited and the first thing he did was to check the leakage point; it was observed in one of the mineral filters (2 small filters) and he confirmed that the membrane is also choked. Fyi this membrane was replaced in july 2020. I have the testimony of this incident; i can share it with the kent team if required.

It's a serious case of cheating and since it is done by your asp so i believe the kent ro is equally responsible for it for providing the license to such fraud people.