[Resolved]  Kent RO — Regarding request no:[protected]-High level escalation due to cheat by Kent Executive-Nazir

Address:

Gurgaon

Hi Team,

I am Ankush Makani from Gurgaon, sector 9 using Kent RO since last 05 years. Even I also availed Kent_AMC basis on company trust and services provided by you.

I raised request on 15th of Aug -22 from Kent customer care for servicing my machine as it was not working properly.
It took around 5 days to visit my place by service engineer who found motor is not working while servicing.
Now Kent motor is not available with him . even he confirmed that Kent motor is not available at Gurgaon city. It will take time 2 days to revisit with motor. When again new executive come without Motor as he was not aware of this instances happened earlier. This is due to lack of coordination among teams. No they are forcing us to change all filter then only we will change the motor under AMC.
We also connected with ketan_ASM . he also confirm the same thing that they will not provide motor untill and unless filters is changed.

At last when they agreed to provide motor. Now one of your engineer today playing with us . He said i have installed the new motor as required, you can see machine is not working . He is advising us to change all filter then only it will work. But when we denied to change all this things. He went back.

Now one of our electrician come and found that they have cut the electric wire in the machine that's why it's not working. When he plugged that wires, it start working in good condition.

Now our electrician confirmed that Kent engineer was doing cheating with you and forcing you to change part even though it's working in good condition

Please escalate this matter to high level authority as these type of engineer are breaking the goodwill of the company.

Thanks
Ankush
[protected]