[Resolved] Kent RO — Registered complaint 20 days before but no resolution
D
debiprasanna9
from Bhubaneswar, Odisha
Jun 7, 2022
Jun 20, 2022
This thread was updated on Jun 20, 2022
HI Team,
We the reference to my complaint[protected] I raised on 19th may but till not its in open status and my machine is just 1 month old which water smells plastic but no one is giving importance to service also Kent from Kent I discussed with floor manager Nitin but no resolution .
Could you please check how escalation matrix they are following by keeping customer to wait more than 20 day due to bad water quality which should fix on immediate effect .
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Jul 28, 2022
Complaint marked as Resolved
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2022
Kent RO Customer Care's response Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
Verified Support
Jun 20, 2022
Kent RO Customer Care's response Dear Customer, we've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Regards, Team Kent
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