[Resolved] Kent RO — Related to delay in installation

atiq shaikh.101

from Ahmedabad, Gujarat

Address:

Dewas, Madhya Pradesh, 455001

To the concerned authority
I am shaikh abdul malik from dewas.
I bought a kent grand serial no. Kr[protected] mfg on[protected] purchased on from juneja electronics add:126a kalani bagh, ab road dewas (M. P.) bill no. 1012 on date[protected]at 10:30 a. M.
I brought this product and it was assured to me that this will be installed with in a time duration of 7 hrs but this water purifier in still not installed.
And today a call came to us on 11:33 a. M. Contact no. [protected] kent ro technichian - vivek said "i will come within 30 min. And asked about the address.
Then after 30 min when called back he denied by making fake excuses.
So thats why i would like to refund your product immediately as this company is a leading brand in india for water purifier but your service is very poor

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Aug 3, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2017

Kent RO Customer Care's response Dear Mr.Shaikh,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent

Verified Support

Jul 03, 2017

Kent RO Customer Care's response Dear Mr.Shaikh,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent