Kent RO — Repeated issues with kent supreme & warranty denial | case id:[protected]

Dear Kent Customer Care,
I am writing to express my deep dissatisfaction and concern regarding the repeated issues I’ve been facing with my Kent Supreme water purifier (Registered Mobile: [protected]), and the lack of proper resolution despite multiple service requests.
I have been a loyal and satisfied Kent customer for over 5 years, having previously used the Kent Super Plus model without any significant issues. However, ever since I upgraded to Kent Supreme last year, the experience has been frustrating and disappointing.
• Around 3 months ago, I paid ₹1, 450 for a filter change.
• 30 days back, the machine stopped dispensing water. After 3 days of follow-up, the membrane was changed under warranty.
• Shockingly, the exact same issue recurred 15 days later. This time, the service center refused warranty service, stating that only one membrane replacement per year is allowed, despite the fact that the product is well within the one-year warranty period.
• Now, again within 2 weeks, I am facing the same issue – no water from the purifier. Your customer care team is once again denying service under warranty, and no one is addressing the root cause of the repeated membrane failures.
This is not just poor customer service but also unacceptable from a brand like Kent that claims to offer high-quality products and support. The warranty clearly states one-year coverage, and yet arbitrary rules like "only one replacement allowed" are being used to deny service.
Request:
• Immediate resolution of the current issue with a warranty-compliant membrane replacement.
• A proper investigation into why this issue keeps recurring, and whether the product is defective.
• A clear explanation in writing on Kent’s warranty policy and why this is being denied despite coverage.

Case ID:[protected]
Registered Mobile: [protected]