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[Resolved]  Kent RO — Request ID[protected]

This is regarding the Request ID[protected].We have raised a complaint for the Kent purifier that the Filter is not working.There is no water flowing from the filter.The incident happened on 27th Jan 2017
Your Kent technician had come called Mr. Sibaram -[protected].As per the investigation by your technician the spare parts has been installed in the kent purifier are damaged one, which we have repaired by one of your team member just few months back.

Last year in the month of June we have raised a request for the filter issue.During the repair few parts has been replaced for which we paid as well.But this time your techinician refused to repair because the spare parts installed last time are damaged one for which we paid full amount.The person who has done the repair is Arun Sabat

This is highly disappointing service from the Kent.How can you cheat your customers like this.You are installing damaged products and taking the amount from the customer.

Attaching the money receipt previously paid by me.Kindly look into this issue on priority and take serious action against this.As we do not have drinking water.

Hope you will understand and take necessary action.
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Complaint marked as Resolved Mar 6, 2017

Complaint Status


[Jan 27, 2017] Kent RO customer support has been notified about the posted complaint.
Updated by Puspita Sahoo Jan 27, 2017
I believe something fishy is going on as the complaint submitted by me on June 2016 is no where recorded.There is no service request registered for this.The service man came to my house is extremely rude and indecent.Simply cheating the customers by giving highly poor service.On the name of brand KENT they are just cheating the customers with duplicate and Fake products.
Verified Support
Kent RO Customer Care's response Jan 28, 2017
Dear Sir/Madam,

We deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent
Verified Support
Kent RO Customer Care's response Feb 02, 2017
Dear Sir/Madam,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent
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    +91 92 7891 2345
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