[Resolved] Kent RO — Request ID[protected]
This is regarding the Request ID[protected].We have raised a complaint for the Kent purifier that the Filter is not working.There is no water flowing from the filter.The incident happened on 27th Jan 2017
Your Kent technician had come called Mr. Sibaram -[protected].As per the investigation by your technician the spare parts has been installed in the kent purifier are damaged one, which we have repaired by one of your team member just few months back.
Last year in the month of June we have raised a request for the filter issue.During the repair few parts has been replaced for which we paid as well.But this time your techinician refused to repair because the spare parts installed last time are damaged one for which we paid full amount.The person who has done the repair is Arun Sabat
This is highly disappointing service from the Kent.How can you cheat your customers like this.You are installing damaged products and taking the amount from the customer.
Attaching the money receipt previously paid by me.Kindly look into this issue on priority and take serious action against this.As we do not have drinking water.
Hope you will understand and take necessary action.
Complaint marked as Resolved Mar 6, 2017
[Jan 27, 2017] Kent RO customer support has been notified about the posted complaint.
Verified SupportKent RO Customer Care's response Jan 28, 2017
We deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.
Verified SupportKent RO Customer Care's response Feb 02, 2017
as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.
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