[Resolved] Kent RO — request number [protected]

MadanBojjireddy

from Delhi, Delhi

Address:

Bangalore, Karnataka, 560036

I have register a compliant on friday. And balakrishna with mobile number [protected] was assigned. But this guy is not coming to my home, not pick my call and he didn't call me till now. Its already 72 hours completed.

When i called to customer care, they are telling they are going to assign some other guy to fix this problem and that to i have to wait for next 24 hours. What is this? Who is responsible for this?

Please escalate it to next lever and fix my issue at the earliest.

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Nov 15, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

Kent RO Customer Care's response Dear Sir,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent

Verified Support

Oct 13, 2017

Kent RO Customer Care's response Dear Sir,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent

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Comments

MadanBojjireddy

from Delhi, Delhi

one engineer came to my home and fixed the issue and again new issue now. not filtering properly . though out the night 1/4 of the water only filtering that to water is little warm inside. don't no what is the issue. i raised new request but till now the engineer not visited my place. please give some good service and send some expert to my place to fix it permanently.