[Resolved]  Kent RO — Requesting for a service for more than 15, days but still not yet done.

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201309
Website:	www.kent.co.in

Hi, i have the worst experience with kent ro service. I don't have words to express that.in brief, i have a problem with purifier. I called to kent service on may 29, i told the new address, but they registered for old address. After 2 days they called me when i was in office. I said i will be available till 11 am or after 8 pm. They said they would come at 10 am next day, but they did not come. They called again next day afternoon, i said the same. They said the same. But the same. They did not come and called next day afternoon, i said i will not be available during friday to sunday. They cancelled the ticket. I called and registerd a new complaint they said it will be done. When i called to engineer next day he said he is at different location. He dont come. And the next day i got sms saying the ticket canclled. I called to customer care, they said the ticket closed because i have postponed service repeatedly. I had a serious discussion with the call center people, she forwarded my call to a serious team member. I had a long discussion with her, she said she had a discussion with the area manager, and it will be addressed by next day morning. But there is no response. I had to call call center and again register new complaint ([protected]). I got sms with the engineer details. He said, he is in leave, will come tommorrow. I don't know howmany days i still need to wait for the service. Really got irritated with the kind of service they are providing. I did another mistake purchasing another kent product for my parents who stay at another location. I learnt lession for doing that mistake. If the company really takes care and consider highest priority for customer service, the servicinng people or third parties do not neglect the customers like this. If possible please take action on this. Thank you.