[Resolved] Kent RO — ro not working for last 4-5 months.

B C Patni

from Kolkata, West Bengal

Address:

711102

We have purchased kent ro with the information given to us that yearly total maint cost will be around rs. 3000/-.
But facts are quite different. I never imagined kent product is so bad that i have to spent around rs 8000/- in just 6.0 months and there is no warranty for a single day after repair.
Rs. 3000/- paid in nov-2016 for repair contract including pre-filter cartridge.
Rs. 1000/- feb-2017 (Minimum cost for repair).
Rs. 4000/- (Estimated minimum repair cost for replacement of membrane & some electrical part) in may – 2017
Which means in six months we have to spend about rs. 8000/- for repair only.
Sent 12 reminders regarding the product but no proper reply.

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Oct 18, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

Kent RO Customer Care's response Dear Mr.Patni,

we tried to contact you but call was not responded. Please provide your registered contact number and machine serial number details at [protected]@kent.co.in We will contact you shortly.

Warm Regards,
Team Kent

Sep 20, 2017

Updated by B C Patni Dear Team Kent,
There is no reason why I will not respond ?
Any how pl. contact me at [protected] or [protected].
M/c model : Kent Grand, Sl No. : KR[protected]

B C Patni

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Comments

Tekha goyal

from Lucknow, Uttar Pradesh

I called for my RO head leekage which I bought 8 months ago before 7 days till now no Responsible person has visited sirf naam Ka customer care

B C Patni

from Kolkata, West Bengal

Dear Sir,
There is no reason reason why I will not respond ?
Any how please contact me at [protected] or [protected].
M/c Model: Kent Grand Sl no. - KR [protected].

B C Patni